Use issues

Find the most frequently asked questions from our users on a specific point of use of the Heredis software or Heredis Online.

How do I check that my version is up to date?
How do I check that my version is up to date? 150 150 Heredis Help Knowledgebase

For each version, we send patches for free. The corrections present in the patch are necessary. It is therefore important to install them. Heredis notifies you when a patch is…

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How do I delete a Heredis Online website?
How do I delete a Heredis Online website? 150 150 Heredis Help Knowledgebase
Have you published your genealogy on Heredis Online and want to delete it? Log in to your Heredis Online account on your […] read more
How do I share a Heredis Online website?
How do I share a Heredis Online website? 150 150 Heredis Help Knowledgebase
Share your website with your family members by sending them your site’s URL. To do this, select […] read more
How to include several cities in the “Families from my Village” book?
How to include several cities in the “Families from my Village” book? 150 150 Heredis Help Knowledgebase
The city you are interested in has been known under several different names during various time periods, or perhaps it […] read more
Restart from .bak file
Restart from .bak file 150 150 Heredis Help Knowledgebase
Heredis regularly creates a backup of your file in the .bak format. This file is stored in your Heredis folder […] read more
(Windows) Heredis cannot detect my remote devices – I am getting Bonjour messages.
(Windows) Heredis cannot detect my remote devices – I am getting Bonjour messages. 150 150 Heredis Help Knowledgebase
Bonjour Services has to be installed on your computer to allow syncing your genealogy to an other device. This service […] read more
What to do if something goes wrong in Heredis?
What to do if something goes wrong in Heredis? 150 150 Heredis Help Knowledgebase
Like with any other software, a technical issue may arise. […] read more
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