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Find the most frequently asked questions from our users on a specific point of use of the Heredis software or Heredis Online.

How can I upgrade my genealogy file to a new version of Heredis?
 How can I upgrade my genealogy file to a new version of Heredis? 150 150 Heredis Help Knowledgebase
Heredis can convert files from older versions of Heredis. There’s no need to use a GEDCOM format! […] read more
Send my genealogy to a family member or friend
 Send my genealogy to a family member or friend 150 150 Heredis Help Knowledgebase

To send your genealogy to a family member or friend, you need to choose the format. You can send him a document, consult the articles Create and edit a book or…

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(Windows) I get a message saying that my file is out of the original folder. What should I do?
 (Windows) I get a message saying that my file is out of the original folder. What should I do? 150 150 Heredis Help Knowledgebase
The Heredis format is made up of several elements that must work together. This message informs you that two elements […] read more
How do I merge 2 Heredis files?
 How do I merge 2 Heredis files? 150 150 Heredis Help Knowledgebase
You’ve created your genealogy and that of your spouse in two separate files and you’d like to put them in […] read more
My email address has changed, how do I update it in my Heredis account?
 My email address has changed, how do I update it in my Heredis account? 150 150 Heredis Help Knowledgebase
First of all, just because your email address has been changed doesn’t mean that your Heredis account was created […] read more
Check a genealogy
 Check a genealogy 150 150 Heredis Help Knowledgebase
Sometimes an error message may appear while you are using your Heredis software. Error messages can originate from various causes […] read more
I forgot my password. How do I reset it?
 I forgot my password. How do I reset it? 150 150 Heredis Help Knowledgebase
1- Go to the shop: shop.heredis.com 2- Click on sign in: 3- Click on Forgot your password? 4- Indicate your […] read more
How do I delete a genealogy?
 How do I delete a genealogy? 150 150 Heredis Help Knowledgebase
Your genealogy file is stored on your computer hard drive. Heredis is a desktop software, which means […] read more
How to input adoptive-biological parents?
 How to input adoptive-biological parents? 150 150 Heredis Help Knowledgebase
You have a small adopted child but you know the biological family? […] read more
How to input a same-sex couple?
 How to input a same-sex couple? 150 150 Heredis Help Knowledgebase
By default, when you add a spouse to a person, Heredis proposes the opposite gender to that of the person already […] read more
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