Use issues

Find the most frequently asked questions from our users on a specific point of use of the Heredis software or Heredis Online.

My email address has changed, how do I update it in my Heredis account?
My email address has changed, how do I update it in my Heredis account? 150 150 Heredis Help Knowledgebase
First of all, just because your email address has been changed doesn’t mean that your Heredis account was created […] read more
Check a genealogy
Check a genealogy 150 150 Heredis Help Knowledgebase

Sometimes an error message may appear while you are using your Heredis software. Error messages can originate from various causes: your genealogy file is damaged the Heredis software itself is…

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I forgot my password. How do I reset it?
I forgot my password. How do I reset it? 150 150 Heredis Help Knowledgebase
1- Go to the shop: shop.heredis.com 2- Click on sign in: 3- Click on Forgot your password? 4- Indicate your […] read more
How do I delete a genealogy?
How do I delete a genealogy? 150 150 Heredis Help Knowledgebase
Your genealogy file is stored on your computer hard drive. Heredis is a desktop software, which means […] read more
How to input adoptive-biological parents?
How to input adoptive-biological parents? 150 150 Heredis Help Knowledgebase
You have a small adopted child but you know the biological family? […] read more
How to input a same-sex couple?
How to input a same-sex couple? 150 150 Heredis Help Knowledgebase
By default, when you add a spouse to a person, Heredis proposes the opposite gender to that of the person already […] read more
How do I check that my version is up to date?
How do I check that my version is up to date? 150 150 Heredis Help Knowledgebase

For each version, we send patches for free. The corrections present in the patch are necessary. It is therefore important to install them. Heredis notifies you when a patch is…

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How do I delete a Heredis Online website?
How do I delete a Heredis Online website? 150 150 Heredis Help Knowledgebase
Have you published your genealogy on Heredis Online and want to delete it? Log in to your Heredis Online account on your […] read more
Persons icons and their color coding
Persons icons and their color coding 150 150 Heredis Help Knowledgebase
Each person present in Heredis is represented by an icon in the shape of a man. In blue for men In […] read more
How do I share a Heredis Online website?
How do I share a Heredis Online website? 150 150 Heredis Help Knowledgebase
Share your website with your family members by sending them your site’s URL. To do this, select […] read more
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