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Commercial FAQ

Data Sheets to manage a issue
Answer to frequent questions asked

My email address has changed, how do I update it in my Heredis account?
 My email address has changed, how do I update it in my Heredis account? 150 150 Heredis Help Knowledgebase
First of all, just because your email address has been changed doesn’t mean that your Heredis account that was created […] read more
I forgot my password. How do I reset it?
 I forgot my password. How do I reset it? 150 150 Heredis Help Knowledgebase
1- Go to the shop: shop.heredis.com 2- Click on Sign in: 3- Click on Forgot your password? 4- Enter your […] read more
Can I try Heredis before I buy?
 Can I try Heredis before I buy? 150 150 Heredis Help Knowledgebase
Yes, we offer you a free trial version for our software. This is available for both Windows and Mac. […] read more
Is there also an app for tablet and smartphone?
 Is there also an app for tablet and smartphone? 150 150 Heredis Help Knowledgebase
Yes, in addition to the genealogy software, we offer an app for Android and iOS. […] read more
How do I check that my version is up to date?
 How do I check that my version is up to date? 150 150 Heredis Help Knowledgebase

For each version, we send patches for free. The corrections present in the patch are necessary. It is therefore important to install them. Heredis notifies you when a patch is…

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How can I transfer my data from my previous program to Heredis?
 How can I transfer my data from my previous program to Heredis? 150 150 Heredis Help Knowledgebase
To take data from another genealogy software, you must first export your file from that software to a GEDCOM format. […] read more
Is there a user guide?
 Is there a user guide? 150 150 Heredis Help Knowledgebase
Yes, we provide you with a user guide for our Mac and Windows versions. The user guide of our version in […] read more
I have questions or need help. What can I do?
 I have questions or need help. What can I do? 150 150 Heredis Help Knowledgebase
Heredis offers customer service that you can contact via the contact form. […] read more
Can I use and install Heredis on multiple devices?
 Can I use and install Heredis on multiple devices? 150 150 Heredis Help Knowledgebase
Yes, the Heredis license is a personal and confidential license that you can install and use on up to 3 […] read more
In which language is Heredis available?
 In which language is Heredis available? 150 150 Heredis Help Knowledgebase
Heredis is developed in French, English and German. If you buy an English or German version, you will not have […] read more