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Commercial FAQ

Data Sheets to manage a issue
Answer to frequent questions asked

On which operating systems does Heredis run?
 On which operating systems does Heredis run? 150 150 Heredis Help Knowledgebase
Our software is developed on the native system, which means that Heredis for Windows, Heredis for macOS, Heredis for Android […] read more
I work on Mac and Windows. Do I need to purchase a license for each system?
 I work on Mac and Windows. Do I need to purchase a license for each system? 150 150 Heredis Help Knowledgebase
Yes, Heredis software is developed specifically for Mac or Windows operating systems. For users who work on both platforms, we […] read more
Is it possible to recover data created with an older version of Heredis?
 Is it possible to recover data created with an older version of Heredis? 150 150 Heredis Help Knowledgebase
Yes, if you are using an earlier version of Heredis, you can simply open the file with the new version. […] read more
Do I need to reinstall Heredis if I have already downloaded the trial version?
 Do I need to reinstall Heredis if I have already downloaded the trial version? 150 150 Heredis Help Knowledgebase
With the trial version, you have already downloaded the fully functional Heredis software, which you only have to activate with […] read more
What payment methods can I use to pay in the Heredis online shop?
 What payment methods can I use to pay in the Heredis online shop? 150 150 Heredis Help Knowledgebase
Various payment methods are available for purchasing the Heredis software or other Heredis products on our online shop. By credit […] read more
Why is the Mac version more expensive than the Windows version?
 Why is the Mac version more expensive than the Windows version? 150 150 Heredis Help Knowledgebase
For each new version of our genealogy software, we are working on numerous improvements and innovations. […] read more
Do I have to purchase Heredis every year?
 Do I have to purchase Heredis every year? 150 150 Heredis Help Knowledgebase
As a rule, we develop a new version of Heredis every year, which contains both new features and improvements. If […] read more
Do I have to pay the full price or the price of the upgrade?
 Do I have to pay the full price or the price of the upgrade? 150 150 Heredis Help Knowledgebase
Each version of Heredis requires a complete reinstallation of the software. New customers must purchase the Heredis license in its […] read more
I forgot my account password. What should I do?
 I forgot my account password. What should I do? 150 150 Heredis Help Knowledgebase
Go to the Heredis Online shop. Click the Sign in button, and then in the Already registered box , click Forgot […] read more
What can my Heredis account be used for?
 What can my Heredis account be used for? 150 150 Heredis Help Knowledgebase
With the Heredis customer account, you can manage your orders and personal data. The Heredis account offers you the following […] read more