Any concern or issue when sharing with Heredis?

If you are experiencing a problem with the Share on local network feature, please proceed using the following steps.

Prerequisites
On your main computer:
– you have installed the Heredis application AND you have an updated version of your genealogy file that you wish to share.

Windows

Check the following items before starting to share:

• On your main computer:
  • Make sure the Heredis application has only been launched once. It shouldn’t appear more than once in the list of running applications.
  • Launch the Task Manager (press CTRL ALT DELETE on your keyboard).
  • Make sure the antivirus/firewall installed on your computer or included in the settings of your wireless router does not block the Heredis application.
  • Make sure Bonjour services are enabled (some Windows updates disable these services which allow your computer to communicate with other devices such as your printer or phone). See the following article for more details: https://help.heredis.com/en/windows-bonjour-messages/

• On your remote device:
  • Make sure the remote device is connected to the same WIFI network as the main computer.
  • If the remote device is a tablet or a cell phone, turn off Bluetooth.
  • Launch Heredis.
  • Delete the genealogy file you want to share if it is present on the remote device and older than the version on the computer.
  • Stay on the Home page and check that the device does not go into standby mode.

Start sharing your genealogy from the main computer:
– File menu > Share on local network.
– Select the remote device and click the Share button.
– On the remote device, accept the share request.

NOTE:
On mobile applications (Android and iOS), you will not be automatically notified of changes made from Heredis for Windows.
To retrieve the latest updates made on Windows :
– on Android, click on Share on local network > Select remote device > Receive file
– on iOS, click Tools > Share on local network > Select remote device > Receive file

Mac

Check the following items before starting to share:

• On your main computer:
  • Click on the Apple menu > Force quit…
  • Make sure the antivirus/firewall installed on your computer or included in the settings of your wireless router does not block the Heredis application.
  • Check in System Preferences > General > Recent Items => this option should not be set to None

• On your remote device:
  • Make sure the remote device is connected to the same WIFI network as the main computer.
  • If the remote device is a tablet or a cell phone, turn off Bluetooth.
  • Launch Heredis.
  • Delete the genealogy file you want to share if it is present on the remote device and older than the version on the computer.
  • Stay on the Home page and check that the device does not go into standby mode.

Start sharing your genealogy from the main computer:
– File menu > Share on local network.
– Select the remote device and click the Share button.
– On the remote device, accept the share request.

NOTE:
On mobile applications (Android and iOS), you will not be automatically notified of changes made from Heredis for Windows.
To retrieve the latest updates made on Windows :
– on Android, click on Share on local network > Select remote device > Receive file
– on iOS, click Tools > Share on local network > Select remote device > Receive file