What support do I have access to after purchasing my Heredis software?

Assistance is divided into several distinct categories.

The so-called “commercial” assistance:
It concerns your questions about the product itself, prices, terms of purchase, etc. It is open to all, users or future users.

The so-called “use” assistance:
It concerns the various functions of the software, mobile applications and Heredis Online. These are the questions for which you can find an answer on our online help site. We invite you to consult it as a priority before contacting us: Online help – Use
You will find detailed and illustrated articles to guide you in the use of the functions of the Heredis software.
If you do not find the answer to your question on our online help site, you can contact us. We provide user support for a period of two years after the purchase of the software.

The so-called “technical” assistance:
It concerns problems related to the software itself. It can be malfunctions of the software or problems related to the Internet with Heredis or damaged files … in short, problems that originate from your Heredis software.
We have set up a site gathering the most frequently encountered problems as well as the technical questions that are regularly asked of us. We invite you to consult it as a priority before contacting us: Online help – Technical support

Technical support is open for a period of two years after the purchase of the software. There are, however, two restrictions that need to be clearly distinguished.

• Patches to fix bugs in the software are only performed on the version currently on sale.
• Technical support is concerned with problems that originate from the Heredis software. Many of the problems that have come back to us come from computer malfunctions, a lack of knowledge of the basic principles of computing or interference from third-party software (such as, for example, anti-viruses). This is not the responsibility of Heredis or our jurisdiction. A number of these questions are the subject of articles on our online help site – Technical Support.
  Whenever possible, we will direct you to the support services to contact.

We invite you to always consult our online help sites as a priority. Many questions are dealt with and you will then have an immediate answer, without waiting for the response time of our services.

For questions of use or techniques for which you have not found a solution on our dedicated sites, the exchanges will be made only by email.